Our vision is to be an Integrated Government (iGov) that delights customers and connects citizens through the use of infocomm technology.
To achieve an iGov, we have to hasten the reworking of backend processes that cut across agencies to strengthen customer-centricity in service delivery. Our next step will be shift the focus from front-end to backend integration, and to advance from integrating services to integrating Government.
In 2010, we envision a Government that intelligently addresses customers’ needs and delivers quality services that delight them. We aim to engage citizens in policy formulation and provide information that is interesting, relevant and useful. Above all, we aspire to be innovative in creating new value within the public sector as well as for the economic sectors
Vision
The iGov2010 vision is to be an Integrated Government (iGov) that delights customers and connects citizens through Infocomm.
It is a Government that works as one, across organisational boundaries, to reap synergies and exploit new opportunities in all aspects, whether in providing information that engages citizens, or being intelligent and interactive in fully understanding customers’ needs to deliver quality services that delight them.
By 2010, we aim to have at least :
• 8 out of 10 users who are very satisfied with the overall quality of e-services;
• 9 out of 10 users who would recommend others to transact with the Government through e-services; and
• 8 out of 10 users who are very satisfied with the level of clarity and usefulness of information published online on Government policies, programmes and initiatives.
To achieve the vision and targets set, 4 Strategic Thrusts have been identified :
1. Increasing Reach and Richness of e-Services
2. Increasing Citizens’ Mindshare in e-Engagement
3. Enhancing Capacity and Synergy in Government
4. Enhancing National Competitive Advantage