Government to Citizens (G2C)

Citizens can interact online with the Government on a vast range of matters 24 hours a day, seven days a week. The eCitizen Portal, www.ecitizen.gov.sg, provides a single access point to government information and services. Organised into intuitive categories, the hit rates of the portal has increased from 240,000 per month in October 2001 to 14 million hits 2 years later. By October 2004, the popularity has risen to 24 million hits per month.

Behind the success of eCitizen is the Public Service Infrastructure (PSi), a central facility that allows quick and efficient deployment of e-services. Common features have also been progressively deployed to support e-service daily. Launched on 1 March 2003, SingPass, or Singapore Personal Access, establishes a nation-wide personal authentication framework for e-services. With just a single identification and password to remember, SingPass makes it more convenient and easier for users to transact online with the Government. All Singapore residents above the age of 15, employment pass holders and their dependents are eligible for SingPass. As of 2004, there were more than 7.9 million SingPass transactions from a growing user base of more than 800,000 SingPass holders.   

To enhance the e-service experience for our customers, we continue to build on the success of the eCitizen, PSi, SingPass and other initiatives to develop more customer-centric services.

PSi - Rolling out of e-services quickly and efficiently

Most government agencies develop services that perform fairly similar functions – collecting payment,authenticating customers, ensuring security, collecting or exchanging data with other agencies. This can be a fairly long development lifecycle that is likely to be repeated for most e-services. By leveraging on the building blocks of PSi, Singapore’s Public Service Infrastructure shortens the development cycle. Its infrastructure, application services and e-service development environment allow agencies to rapidly develop e-services. Components such as payment, authentication and data exchange, are ‘built-once, reuse-always’ services that agencies do not need to develop on their own. By leveraging these building blocks, development time is drastically reduced from months to days.

The Singapore Government’s PSi initiative won the Intelligent 20 Award and the prestigious Explorer Award at E-GOV 2002 in Washington DC, America. It also won the CIO Award in 2001.