Singapore Government Online Portal

The Singapore Government Online portal is part of the e-Government Action Plan, which aim to provide information and services electronically and is line with Singapore's vision for service excellence among all government agencies.

The Singapore Government Online Portal comprises of the segments and the websites:

a) Customer Segments

- Singov (www.gov.sg)

- Citizens & Residents (www.ecitizen.gov.sg)

- Businesses (www.business.gov.sg)

- Non-Residents (www.ecitizen.gov.sg/non-residents)

b) The eCitizen Portal itself comprises of these websites

- By topics

a)  Culture, Recreation & Sports

b)  Defence & Security

c)  Education, Learning & Employment

d)  Family & Community Development

e)  Health & Environment

f)  Housing 
g)  Transport & Travel

- Personalisation

a) My.eCitizen

- User segments

a) Seniors

b) Youth

Programme Objective

The Singapore Government Online Portal positions itself as a unified customer centric gateway to the Government information for four different segments. It provides the latest development, information and services for its customers with the various websites under its umbrella.

Programme Details

The Government Segment provides updates of news, speeches and policies about Singapore and the Government.

eCitizen portal (www.ecitizen.gov.sg) is a portal that provides information and services targeting at Singaporean citizens, permanent residents and specific user segments, i.e. Seniors and Youth. It also includes the element of personalisation service, My.eCitizen for citizens and residents to self-serve with notice or alert services. eCitizen also provides an overall architecture which allows cross-agency collaboration to provide information and services by topics of interest, from Culture, Recreation & Sports to Transport & Travel.

The Business portal (www.business.gov.sg) offers easy access to a whole range of services useful for businesses. It is an avenue for businesses in Singapore to apply online for the licences required to operate their businesses. Businesses can also apply for multiple licences through an integrated web-form.

- Non-resident website offers information for any foreigner visitors who are interested to visit, relocate, work or study in Singapore.

Key strategies

A one-stop Portal that is customer centric, allows easy and intuitive access to information and services. It must enable cross-agency collaboration and integration under the vision of "Many agencies, One Government” and serves various customer segments and their intentions.

Main Activities

- IDA is responsible of overall planning and architecting of Singapore Government Online Portal.

- IDA project manages the development and maintenance of Singapore Government Online Portal.

- IDA coordinates and provides consultancy to other agencies on the delivery of information and services.