e-Government Customer Perception Survey 2008 and 2009
The e-Government Customer Perception Survey is conducted annually by the Ministry of Finance and Infocomm Development Authority of Singapore to assess the level of receptivity towards e-Government initiatives among the general public; and to identify areas for further improvement. Survey results indicate that, for the reporting periods of FY2007 and FY2008, almost 9 out of 10 who transacted with the Government did so electronically at least once, and more than 85% of these users were satisfied with the overall quality of the electronic services.
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Annual e-Government Perception Survey (Government-to-Business) 2008 and 2009
The Government-to-Business Perception Survey is conducted annually to determine the level of adoption and satisfaction on the usage of government electronic services targeted at the business community in Singapore. The FY2007/08 survey results indicated that an increasing number of businesses that had visited the EnterpriseOne website (www.business.gov.sg) were satisfied with the overall quality of the Government information found on the website. It saw a 14% increase in satisfaction level from 62% in FY2007 to 76% in FY2008.
Among the businesses that transacted with the Government, 9 out of 10 did so electronically at least once in FY2007 and FY2008. The overall satisfaction level on the quality of electronic services among businesses was up 8% from 77% in FY2007 to 85% in FY2008.