Today, Singapore is regarded as a leading e-Government in international benchmarking studies. Our innovative efforts in using infocomm technology have garnered us local and worldwide accolades and awards.
2007 2006 2005 2004 2003
Year 2007
Singapore Ranks Second in Brown University e-Government Study
Singapore’s e-Government efforts have once again ranked highly in global e-Government reports. A study by researchers at Brown University has placed Singapore in the second position, ahead of the United States and Taiwan. Singapore scored highly among a study of 198 countries and analysis of over 1,500 websites and was noted for having well-organised government websites with useful links and advanced search engines. This year’s ranking for Singapore was a notch up from 2006. The table below shows the rankings of this year’s study.
Top 5 countries in e-Government in 2007 (with 2006 in parentheses)
Rank Country
1 (1) South Korea
2 (3) Singapore
3 (2) Taiwan
4 (4) United States
5 (6) Great Britain
According to Brown University, Singapore scored high marks for online services, publications, databases, privacy policies and security policies. 73% of the Singapore government sites which the University analysed have online services and all sites assessed had publications, databases, privacy policies and security policies. The report also gave special mention to the SINGOV portal (www.gov.sg), and noted that the site was well-organised and customised to users’ needs. Useful links, advanced site search engine, RSS news feed and customer ratings were features highlighted that gave Singapore an edge over others for being citizen-centric in online service delivery.
Singapore Tops Accenture 2007 Ranking of Government Customer Service
The Singapore government is ranked number one in an Accenture 2007 study on "Leadership in Customer Service". In this study, Singapore nudges Canada out of the number one position. It noted that Singapore edged in engaging its citizens and developing service models that are citizen-centric. Singapore is also substantially ahead of the other 22 countries Accenture ranked including USA and Denmark, in terms of proactive communication and education to its citizens.
Commenting on Singapore's achievement, Mr Chan Yeng Kit, Chief Executive Officer of the IDA Singapore said, "We are encouraged to learn that the Singapore government is ranked best in customer service delivery by Accenture. A paradigm shift is required for government service delivery in view of the changing needs of our customers today. Personalisation and mobility are key considerations when it comes to delivering customer-centric services to citizens and businesses. The government will continue to collaborate with the private and people sectors to further enhance government service delivery. By 2010, we envision a government that intelligently addresses customers' needs and delivers quality services that delight them."
More details of the Accenture report can be found at
http://www.accenture.com/Global/Services/By_Industry/Government/
R_and_I/DeliveringonthePromise.htm
CPF Wins Popular Government Website Award
CPF website is the most popular Singapore government website in the first quarter of 2007.
This is according to Hitwise, an online competitive intelligence company
During this period of January - March, www.cpf.gov.sg ranked No. 1 by visits among all Singapore websites in the Hitwise Government - National category. This ranking relates to Singapore based users visiting the website.